FAQ
info@thesparklyequestrian.com
What carrier can I use to track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and a link for easy tracking of your order’s progress online. This shipping status email also includes the shipping method used, transit time, and shipping date.
Free Shipping Domestic orders will ship USPS, orders over $200 will ship UPS.
How much does shipping cost?
Our website offers $7 flat rate US shipping.
Orders $99+ ship free in the US
We are unable to generate labels for returns or exchanges for international orders. We can still process returns and exchanges, once sent back by the buyer.
When will I receive my order?
Estimated delivery time for domestic orders is 4-7 business days from the date of purchase.
Items purchased as pre-order or during holidays will take longer.
RETURNS AND EXCHANGES
We hope you love your Sparkly Equestrian purchase, however, returns of unused items are welcome within 3 weeks of the date of purchase.
Email us at info@thesparklyequestrian.com to notify us of the incoming return and receive the return address.
Items must be returned in new condition, have no make-up marks or stains on and are sent back with all original packaging and tags attached for a full refund on products (shipping cannot be refunded).
We are unable to offer prepaid returns service. However, if you are exchanging an item, we will cover the cost of sending the exchange to you and returning the item you are exchanging it for. E-mail us to let us know what you would like to exchange for and we will send you a label for the item you are sending back. Once we receive the item/items back we will ship out your exchange.
Refunds will be for the price you paid for the items when sent back within the return & exchange period. For refund to original payment you are responsible for the cost of shipping the item back to us. We can still provide a label and it will be $5 deducted from refund.
The return label is FREE when exchanging for another product or GIFT CARD credit balance.